Vice President of SaaSOps - $200k
If you are a world-class software as a service leader with the intellectual curiosity and desire to execute to drastically differentiated cutting edge operating processes; if you have a passion for metrics-driven approach to productivity management; if you possess senior organizational leadership, combined with the deep technical experience necessary to manage SaaS operations for a portfolio of software companies generating $100M annually this role is for you.
Company Description
Aurea Software is a fast growing enterprise software company that delivers transformative customer experience through a variety of world class software products. The Aurea leadership team manages product management SaaS operations and engineering delivery for a collection of affiliated solutions, as such, a VP of SaaSOps will have the opportunity to lead a true multi-product, multi-domain, multi-team organization.
Aurea is a company with a long-term view on delivering customer success at a high level of efficiency and profitability. Aurea is a company with a strategy to grow both through expansion of its core business and through acquisition of additional software companies. Today we serve companies such as Disney, British Airways, PayPal, and Bank of America, helping them transform their customers experiences.
Aurea is partnering with Crossover to fill this position. Crossover specializes in finding and managing the talent in todays global workforce and will help you through the recruiting process.
Job Description
The Vice President of SaaSOps will be responsible for building out a globally dispersed SaaSOps team and ultra efficient application hosting infrastructure. You will not be starting from scratch - as a result of Aureas aggressive acquisition strategy, a set of inherited SaaSOps activities already exist. Priority one will be to standardize, stabilize, and optimize these activities all while continuing to meet tight, daily SLAs. Priority two will focus on long-term planning to drive continual improvement.
Key responsibilities
Responsibilities of the role will include:
Manages all of Aureas customer-facing and internally focused SaaSOps environments and service delivery activities
Develops metrics to enable effective measurement of key performance indicators
Develops and manages quarterly SaaSOps budget
Develops long-range staffing and resource planning for organic and inorganic growth
Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions
Establish world-class standards and technical operations to deliver consistent, high-quality products across dispersed, global teams
Implement engineering management strategies to achieve world-class productivity and cost efficiency